Returns Policy

Free Shipping within NZ on purchases $199 and over


All returns must comply with the Consumers Guarantees Act or Fair Trading Act. No returns will be accepted on a ‘change of mind’ basis, so please be sure before you buy. If you open a Health Product, it cannot be returned because of health rules – unless the product is deemed spoiled in which case we will review and replace.

Please return any incorrect order, faulty or defective products or equipment to us within 14 days of receipt. If the product or item is faulty, we may repair or replace the item at our discretion, provided we are satisfied that there is a fault or faulty materials.

You will pay for the cost of return, we will pay for the shipping cost of the replaced goods. Please allow up to one month for your replacement order to arrive back in NZ if it is to come from overseas and 10 working days for the replacement item to arrive from within NZ.